Privacy Policy

Introduction

Vomrelonchikae is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vomrelonchikae.world or use our textile decoration services including embroidered patches, custom embroidery, and fabric appliqués. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

The data controller responsible for your personal data is Vomrelonchikae, 37 Lever St, Manchester M1 1LW, United Kingdom. For data protection enquiries or to exercise your rights, please use the contact details at the end of this policy.

Information We Collect

We may collect personal information that you voluntarily provide when you:

• Submit enquiries through our contact form
• Request quotes for custom patches or embroidery work
• Place orders for textile decoration services
• Subscribe to our newsletter
• Visit our Manchester studio

This information may include your name, email address, telephone number, postal address, design files, and project specifications for patches, embroidery, or appliqué work.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis:

• Contract: To perform our contract with you (orders, quotes, delivery, customer service).
• Consent: Where you have given clear consent (e.g. newsletter, non-essential cookies, contact form where consent is given).
• Legitimate interests: To improve our website and services, prevent fraud, and communicate about your orders, where such interests are not overridden by your rights.
• Legal obligation: Where processing is necessary to comply with the law (e.g. tax, accounting).

Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal. Providing personal data for a contract is not a statutory or contractual requirement unless we state otherwise; however, we may be unable to provide the service without it.

How We Use Your Information

We use the information we collect to:

• Process and fulfil your textile decoration orders
• Communicate with you about your custom patch or embroidery projects
• Provide quotes and design proofs
• Improve our services and website
• Send relevant updates about your orders
• Comply with legal obligations

Design Files and Artwork

When you submit design files for custom patches, embroidery, or appliqués, we store these securely and use them solely for producing your order. We do not share your proprietary designs with third parties or use them for other purposes without your explicit consent.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes secure storage of design files and encrypted transmission of sensitive data.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order records and design files are typically retained for 7 years for warranty and reorder purposes.

Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data in certain circumstances.
• Restrict processing: Request that we limit how we use your data in certain circumstances.
• Data portability: Receive your data in a structured, commonly used format where applicable.
• Object: Object to processing based on legitimate interests or for direct marketing.
• Withdraw consent: Where we rely on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details below. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection: ico.org.uk/make-a-complaint.

Third Party Services and International Transfers

We may use third-party service providers to assist with payment processing, shipping, and website analytics. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information. Some providers may process data outside the United Kingdom. Where we transfer data to countries not deemed adequate by the UK, we ensure appropriate safeguards (such as UK-approved transfer mechanisms) are in place.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Vomrelonchikae
37 Lever St, Manchester M1 1LW, United Kingdom
Email: infocenter@vomrelonchikae.world
Phone: +44 161 236 4224

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.